FAQs

Of course we can! We have a number of onsite embroidery machines ready to stitch your logo onto your garments. Please check out the embroidery page (under the Services menu) and complete the quote form.

Alternatively, if you wish to have a chat about your embroidery, you can contact our lovely customer service team either via info@tuff-as.com.au or by phoning 02 6492 6002.

Digital transfer is the process of printing a design onto transfer paper using a digital printing machine, then the design is heat pressed onto the product. This is a cost effective method for producing spot colour or full colour transfers.

All digital transfer applications are completed onsite to ensure they are completed to the highest level of quality.

Tuff-As Workwear and Safety will provide our customers with FREE shipping on orders over $150. For orders under $150, a $9.95 delivery fee will be charged to customers within Australia. If we receive your order before 2pm Monday - Friday AEST, and your item is in stock, your order will be shipped on the same day!

If you are an international customer, please contact our customer service team via info@tuff-as.com.au to discuss shipping rates.

Once your item has been shipped, you will receive a tracking ID Number and a link which will enable you to check the delivery status of your order online with Australia Post. 

Delivery times are 3-10 business days from the time of order. However, during peak periods or throughout our sale/promotional events, delivery may be longer than the specified delivery times above.

At Tuff-As Workwear and Safety, we pride ourselves on supplying our customers with items that exceed their expectations. However, should you not be satisfied with your purchase, you can return your item for a full refund or store credit within 14 days of purchase.

If you are returning your item, please get in touch with us at info@tuff-as.com.au or on 02 6492 6002.

Please note, before we can process your return, you must have a copy of your tax invoice, your items must be unused, in original condition with all tags attached and returned in the original packaging. Whilst it is free to return your order to us, your original shipping cost will not be refunded unless you are retuning a faulty product. All product returns will need to be sent to:

Tuff-As Workwear and Safety

118-120 Carp Street

BEGA NSW 2550

Unfortunately at times, highly sought after items may be out of stock. If you require the item urgently, we recommend you contact our customer service team either via info@tuff-as.com.auor by phoning 02 6492 6002 to get a estimated timeframe for the item to be restocked. 

We love to hear from our customers! You can contact our lovely customer service team either via info@tuff-as.com.au or by phoning 02 6492 6002.